Shipping & delivery

Where do you ship?
We ship across the United Kingdom. Standard delivery is typically 5–9 business days. You'll receive tracking by email as soon as your order is on its way.

How much is shipping?
Enjoy free UK delivery on all orders — no minimum spend.

Sizing & fit

How do your sizes run?
Our pieces are designed to flatter with a comfortable, true-to-size fit. Each product page includes a size guide — if you're between sizes, we generally recommend sizing up for a relaxed drape.

Returns & exchanges

What's your returns policy?
We offer easy returns within 14 days of delivery. Items should be unworn, unwashed and with tags attached. See our Refund Policy for full details.

How do I start a return?
Email osteralondon@gmail.com with your order number and we'll guide you through it.

Orders & payment

Can I change or cancel my order?
Contact us as soon as possible — if your order hasn't shipped, we'll do our best to help.

Is checkout secure?
Yes. All payments are encrypted and processed securely.